Why is my payout still pending after two weeks?

hi I set an account up around 2 weeks ago and have several pending orders for payout? All Information and account details have been provided.
What’s going on please?

thanks

Adam

Hi @adam1992 ,

Please bear in mind that it can take a few business days for Shopify Payments payouts to be desposited in your bank account after the funds have been sent by Shopify. However, if they have been stuck in a “Pending” status for a number of days, please contact our support team directly so we can take a closer look at this for you.