Why are there sudden 2% fees on my monthly billing cycle?

Payments + Shipping & Fulfilment
1

Anyone noticing all these fees added to each monthly billing cycle since June, the reason is that Shopify are taking 2% from the gross sale for ‘allowing access’ to 3rd party payment gateways. Now, don’t be fooled, PayPal are also a 3rd party provider, but Shopify don’t hit you with a commission for that - PayPal will, but Shopify don’t.

So why the 2% all of a sudden? Shopify are using it obviously as a revenue builder, and that fee is non-refundable if you have to refund your customer for any reason. So essentially be prepared to ware the 2%. I’ve actually built in to my refund policy, that I have a non-negotiable 2% amount that is kept from a customer refund to cover the cost of payment processing fees by 3rd parties (being Shopify). This obviously would only apply to a customer returning because a product is wrong, damaged - but not for change of mind or exchanges.

What I really don’t like about this change, is seeing a grouped charge for those 2% fees appearing on my monthly bill. Why, WHY on earth can they not just take the percentage at time of sale, like they do with their own processing charges for Shopify Payments associated to card payments etc. I personally just find it messy, and another time consuming process to sorting out fees for book-keeping and accounting.

Anyone else with me on this? Shopify, if you’re reading - ?? take this feedback on board and consider some adjusting here?

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2

Agreed - This hurts us as a business as we don’t use USD as our currency, so we get stung with higher conversion fees

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3

That’s also a valid point. I just really don’t favour the ‘surprise’ on the end of month cycles taking their 2% cut from the sale. It’s truly frustrating from a book keeping aspect, my accountant is going to hate me! :upside_down_face:

4

did you guys receive an email regarding the fees, I just spent hours on a chat request and they could not provide any evidence of notifying me of the 2% fee to all afterpay transaction since July

5

I don’t recall the email either, but they’re doing it. My argument was the ‘3rd party’ provider, when PayPal is also a ‘3rd party’ and there isn’t a 2% fee. I think it’s outrageous regardless, as AfterPay take 6%, now an extra 2% to Shopify. Pure example of price inflation to cover fees, costs & greed.

6

Well I upgraded my subscription as I assume that what they wanted and the
fee has been reduced to 1%, I did find this strange but not complaining.

Now to get a refund for fees since July that I was not formally advised of,
I contacted consumer affairs and logged a case with them so will see if
that has any positive results.

Sounds like an oversight on Shopifys part I hope they can do the right
thing and quickly and transparently resolve this.

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