Even more scary because he knows the rules. Then do report him to the credit card company. If anything, this guy won’t be able to pull tht stuff with another person. If you are correct, the crdit card will put a bad note in his file and when he really needs it.
Good idea, but how do you know what is the issuing bank for the credit card used? It’s easy to say contact the credit card company, but how do you know which one?
We simply called Amex to tell them about our situation and they told us they had not gotten our answer from shopify to defend ourselves. They wanted her name, and the adress but we were not talking to the bank of the lady, simply, the general number.
You are a merchant and I think time to put pressure on the credit card companies. But at the end, I wrote so many times to Shopify who always answers very pleasantly on the chat but it goes nowhere. They say they will look into it, they are sorry, but I get no more feedback. So something is fishy. The fact that credit cards do not get our side of the story is real bad.
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Thanks.. yes, in the case of AmEx, there’s only one bank - AmEx themselves. But when it’s Visa or Mastercard, there’s a plethora of issuing banks, so how would you even begin to know which one to contact based on only 4 digits? Totally agree about Shopify. It’s really sad. I just submitted a reply to a chargeback today. The customer claimed never received, yet we have photo of delivery at their door from the FedEx tracking, AND google maps confirms that it’s that customer’s front door. It’s even worse that some savvy (that’s putting it nicely) customers know that they can take full advantage of the situation. I have rock solid proof of delivery… but who knows if the issuing bank will ever see it?
But that is a different story because people can have their packages stolen. I hate ordering online because I have to sit home to wait for a package. And you must have heard about cars following Purolator for example and as soon as the driver drops the package, the guy gets out to steal the package. The home camera shows that stuff and it happened a lot over the holidays. It was on the news. So, either you charge more for the shipping and ship with signature only, no drop off without it or you write a note like we do. See below
We have on our website and also in the e-mail comfirmation when someone purchases this : ** please be aware that shippers sometimes leave packages at doors, so, please follow the tracking and be on the lookout for your package. We cannot be held responsible for lost packages that show as delivered. In these rare cases, we will try to help locate, but if lost, we will not refund the order and shipping.
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Yes, we also have a spot on the cart page that gives the customer the opportunity to choose “signature confirmation” for $5, and if they choose that, we include the service - and we do explain without signature confirmation, we are not responsible for lost or stolen packages. This customer chose NOT to have signature. We’ve done OUR job. We delivered the package to the shipping address provided. If this is a case of “porch piracy,” we’re sad about that, but the customer shouldn’t be doing a chargeback to US about it - they should be contacting their police department. We also wrote to the customer mentioning this, but crickets.. so it’s more likely the customer is scamming us. Anyway, like I mentioned… what do you think the odds are that their bank never sees the rock solid proof of delivery that I submitted on the chargeback reply through Shopify? 
p.s, I suppose they get tracking for their orders as well ?
If you shop online yourself, you will notice all about risking loosing packages. This is what got me to write this and also, if I suspect something weird, I cancel. Had someone ordering for a movie set. Thing is I work part time in that field and I know these studios (filing) are huge and share with others as well. So, to ship something to these studios, menas one has to be waiting on the package to mae sure to get it. I am sure this person would claim she never recieved it and the package would disapear at the door.
It is part of the deal to research every location because online businesses have gotten bad the past year. Lots of crooks out there. We get some every other week
We had a solid story against a chargeback and that is the one we told we would call the credit card on her and she got scared. But we wanted to do it. She ordered two garments, and she wanted to exchange for another size and she said she was in a rush to get them, so told her, reship yours now and send me the tracking. But my company reshipped right away (did not tell her though) thinking the garments would cross each other and arrive at the same time and since she was a doctor, had money and would not playing games like this. But she never shipped, her tracking was bogus. AND she asked for a hcrageback !! 4 garments in hand and wanted to be refunded and she won even with all the proofs sent in the shopify page . But I went after her and got the money back. I had spoken to a credit card company and they told us to call back with the name adress and 4 digits, I wanted to do it but kept my word. Shopify never helped on that ridiculous story.
I would not give people the choice to pay 5$ extra for shipping, I would only offer the option with the tracking. I buy at times items and they ship this way, so…
I also, at times when I feel suspicious about an order, write to them and if they do not answer, cancel, because it also tells me that they will not see the Out for delivery message. And some people have fake e-mails, like they can get messages but it shows as not good if we write. I had 2 weird stories like this. I cancel the orders and then they answer. Too late. And the 1st sign to know who is a crook, they are very rude, complain about customer service because we cancel (they cannot give a real name, etc.) I even have orders from Canadians who claim we know nothing that in their country they can order with a non matching billing adress and have shipped to a pobox in another country. Crazy ! Turns out thesales agent we have is in Canada and said, she never heard of stupid stories like this.
Protect yourself and your customers because you know one customer could have their credit card stolen by a collegue and they order with the right billing adress and ahve shipped elsewhere. Got cases like this as well. I check they previous phone numbers and call these. ore and more, people ship only to billing adresses.
Also, set it that you accept charges manually and take aday to review, research and if not sure, void the order. We never tale risks, rather loose am orser tham streaaing ourselves
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Oups, typed too fast. We never tale risks, rather loose an order than stressing ourselves
We really should all sue Shopify, Shopify is essentially not doing their job to protect thier customer (which is us), do we have legal ground to do it? I am totally down to do it
I called Visa and they asked for a number in the transaction details, I can’t remember which and they told me Chase was the issuing bank.
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I think it would take a lot of cases where people who spoke to credit card companies keep the results, mention them here and if there is a group, send a letter to shopify to get their stuff together. I think they need to know first. If no move, then..why not
the transaction details is with the comfirmation at the bottom of the page. But it sounds good, you got help
I am in the same boat! Had a customer open a chargeback worth on 600 euro - lost the product & the money & 15$ charge fee.
no one seems to be helping.
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Not your fault but Shopify do not contact the bank at all, eventhough you give all your messages, they never did. So a lot of people use it to get product for free , with this loophole of shopify.
Well, now we check every customer, we ship only to billing adresses and new customers ( min 3-4 orders) cannot order more than 150$ approx on the store because sometimes they look suspicious, order 3 items to have delivered elsewhere , etc. We have a lot of rules and if anyone tries a chargeback , we call the credit card company and tell them these people are doing fraudulous orders. That works, because IF it were to go through with us, next time, when they need it, they will have trouble. And we warn the customers we will do so. One time we had this and the customer backed out . Really insulting that people try to steal from us. If it were food and starving but our stuff ??
Our average order is around $250 but it is not uncommon for a sale to be
$1500. We often lose $1000 orders because the bank sides with the customer
that has received their goods…
I think we need a class action lawsuit. I’ve lost all chargebacks including ones the customer got the item. As of right now we have zero terms and conditions, there is no such thing as a return policy and it’s strictly up to the customer to decide our business terms without investing a dollar.
explain how someone who doesn’t get logistics or why we have a restocking fee gets to decide if that’s ok or not after the purchase
legit class action lawsuit. Shopify is making money off it. The banks are, we are being robbed daily and nobody is here to protect us. One user said get a chargeback software system. Yes and pay fees every single month? Get insurance and pay thousands a year all for customers illegally breaching contracts and legitimately stealing from us?
do we fight back and just start buying product off manufacturers and just chargeback the manufacturers? How far does this go?
They are making a business over customers stealing from companies. Think about how much money they are making from chargebacks
dont forget the transaction fee you pay plus plans you pay them all for zero. You pay into a plan of $2000 and transact with them and pay them hundreds of thousands of dollars. The minute there is one issue your sent to a third world country with limited English
how is shopify existing?
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