I have added Judge.me Reviews to my shopify store. I am able to see the reviews when I customize my website but I’m unable to see the reviews on the live site itself.
I’ve ask Judge.me support for help on this but they we also unable to solve this issue. They said it would be an issue on shopify’s end that won’t make the blocks appear on the live site.
Topic summary
Judge.me product reviews display in the Shopify theme editor/preview but fail to appear consistently on the live storefront. One user reports Judge.me support could not resolve and suggested a Shopify-side issue preventing the app’s blocks from rendering live.
Recent observations:
- Reviews show in preview but sometimes not on the published page.
- Reviews do not appear when viewing the site in browser incognito/private mode (which bypasses cache/logins).
Context/terms:
- Judge.me is a third‑party reviews app for Shopify.
- “Blocks” refers to theme/app blocks that should render reviews on the live theme.
Current status:
- Root cause remains unclear (could be Shopify theme rendering or app integration).
- No confirmed fix reported in the thread.
Action items:
- Judge.me’s team asks affected merchants to email support@judge.me with their store domain for targeted troubleshooting.
Outcome:
- Discussion is open/ongoing with unresolved display issues pending further support investigation.
1 Like
Did you get your issue resolved? I am also having similar issues with Judge.me reviews
- Shows up in my webpage preview but some times not on live page
- It doesn’t show up when viewing the webpage in browser’s incognito mode
Hello there,
Thank you for sharing your concern. Regarding this, in order for my team and I to have a clear understanding and try to help you out, can you please send us an email to “support@judge.me” with your store’s domain so we can provide the most suitable assistance?
Our dedicated support team are available 24/7 to help.
Looking forward to hearing from you.