Why aren't my apps working? Need assistance

Shopify Apps
1

Hello,

My shopify apps doesn’t work,

any help please ?

2

Hey @foxmox ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with accessing apps on the shop, to get this resolved. To ensure I fully understand, are you receiving any errors when opening an app from the Shopify admin?

If so, this could be due to permissions being required from the Account Owner. I recommend checking out our Staff Permissions documentation for more information on accessing and managing apps.

Alternatively, I recommend attempting some local troubleshooting steps that may help resolve this issue:

  • Clear the Cache and Cookies.
  • Try on Another Web Browser (i.e Chrome, Safari, Firefox) or an Incognito Window.
  • Ensure the web browser is Up To Date on the latest version.
  • Try Another Device such as another computer or a cellphone.
  • Try on the Shopify Mobile App.
  • Try another Internet Connection (i.e switch to a cellular network on a phone rather than wifi.)

If after attempting all of the following steps outlined above the issue persists, please Contact Support to allow for further investigation.

Please let me know if you have any other concerns.