Hello to you all out there,
I am trying to adjust the legal polices to my specifications. But after saving and updating. The policies are reverting back to the generic forms.
I have managed to changed refund policy and terms of service. But the others just revert back to the original.
Thank you in advance for your help.
Hey, @Justbeyou !
This is Finley from the Social Care team at Shopify. Thanks for your question!
It sounds like you’ve linked your legal policies in your Shopify Admin > Online Store > Navigation > Main menu section, but updates to your privacy policy and shipping policy in your Settings > Legal section aren’t reflected on your website. Do I have that right?
To clarify, in the main menu navigation, did you link your policies specifically and not a page? For example, to link your policy, you would Add the main menu > Link > Policies > Privacy policy like so:
The reason I ask is that there may be a chance you created a page with your policies and have linked that to your navigation. This would mean that any changes made in your Settings > Legal wouldn’t affect the storefront, since it’s the “page” that’s linked. Alternatively, you could be editing the policies on your page, but it’s the policies in Settings > Legal that’s linked in your main menu’s navigation.
Trying from another browser
If the above scenario doesn’t apply, and the issue is that your policies are reverting as soon as you click the “save” button, would you let me know if you have this same issue with another browser? You can check what browsers we support here, though we do recommend using Google Chrome when possible.
If trying from another browser doesn’t help, we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Shipping policy examples
Though we don’t have a template for shipping policies in the Shopify admin, you may be interested in this article. There are examples shared of different shipping policies and what you should remember to include. If you have any further questions for me, please don’t hesitate to reach out.
I hope you’re having a great day!
Thank you Finley. I have followed your advice. My policies have now updated.
Hey @Justbeyou !
Great, I’m really happy to hear this. Thanks for letting me know! If you have any other questions, please always feel free to reach out to us.
All the best,
