I have a lot of products showing in my collections, but for some reason they aren’t showing in my store. I’ve checked all the key words to make sure everything matched from the products to the navigation menu items. I’ve put the products back into draft, then reactivated them and they’ll go to the collection, but still won’t show up in my store. What am I doing wrong?
Hi, @Tuxx .
This may be happening for a variety of reasons, I’ll go through some troubleshooting steps below for you:
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Check that the collection page isn’t being filtered with tags. To make sure this isn’t the case, you can go to the collection page on your website and look at the URL. A normal collection page will read like this:
...``*/collections/collection-handle*. If a collection is being filtered with tags, it may look something like this:*.../collections/collection-handle/tag+tag*.If a collection on your menu item is filtered with tags, only products that have all of the tags being filtered will appear. You can resolve this by going to Online store > Navigation, and clicking Edit next to the collection menu item, as seen below:
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Make sure that the collection has been made available to the Online Store sales channel, which you can check in the Collections page under the Publishing heading.
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Check that each product in the collection is also available in the Online Store sales channel, and that they all have an active status.
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Check Settings > Market on your store and by clicking Manage next to each market to make sure that the missing products are available under the Products and pricing heading:
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Are you using a third-party app on your store to help configure your products or collections? You can check the app to ensure that it isn’t hiding your products, as some apps may hide content automatically unless you’ve specified it to not to.
If you’ve gone through all of the above steps and are still having issues with seeing products on your website, you can contact our live support team so that we can securely access your store from our end to investigate this in more detail.
To get in touch with our team, you’ll need to login to your store via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. Our live support team will be able to assist you further from there.