Why can't clients change the shipping address country at checkout?

Shopify Discussion
1

I Have a problem when the client goes to Checkout he can’t change the shipping address Country or region only US can you help me to fix this

note that I set up the shipping to be the rest of the world

2

Hi @waelelsantawy ,

Thanks for reaching out. I can understand how this can be confusing. But I’ll try to help the best I can.

This could happen in case you have Shopify Markets. Shopify Market settings have a higher priority than your shipping zone settings. For example, let’s say that you have multiple countries with shipping rates available, but they are also inactive markets in your Market settings. Even though shipping rates are available, customers can’t place an order because all other countries except the USA are inactive markets.

If you have Markets enabled on your account, head to Settings > Markets to check if other countries have been enabled. To add countries, select Manage > Activate market. Then you should see additional countries within the dropdown options on your checkout page.

Let me know if that helps.

Also, I don’t know if you have anything planned for BFCM this year, but now is the time to make some preparations. BFCM is one of the biggest sales weekends of the year and sees the start of the holiday season as well. Every year my go-to is this BFCM Checklist. It allows me to make sure that I am making the best use of my time and resources and it really helps take the pressure off by starting early. It is well worth the read should you be interested!

3

thanks alot
I activate it
thank you

4
  • Go to Settings > Shopify Markets and check if the countries are activated or not.
  • If they haven’t been activated, you can click Manage > Activate Market for the relevant markets. This will allow your client to select their country at checkout.

Hope this helps.