Why can't customers remove items from their cart in Icon Theme?

Shopify Discussion

Topic summary

A user reports that customers cannot remove items from their shopping cart after adding them, suspecting the issue arose after uninstalling the PickEasy app (which provided local delivery functionality).

Technical diagnosis:

  • A helper identified problematic code in the theme.js file that’s causing the removal function to fail
  • The code snippet appears to be a validation function with formatting issues

Troubleshooting steps taken:

  • Uninstalling the PickEasy app did not resolve the issue
  • This suggests the app left behind code modifications in the theme files

Recommended solution:

  • Contact the PickEasy app support team to remove leftover code
  • Alternatively, reach out to the Icon Theme developers for assistance

Current status:

  • Issue remains unresolved
  • Another user has encountered the identical problem and is also seeking a solution
Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hi,

My cart is not letting customers remove items. Once a customer has added an item to their cart, they cannot remove it. I am using the Icon Theme.

Has anyone else experienced this type of issue and know how to resolve it? I believe when I uninstalled the PickEasy app, my Cart codes got messed up.

I really appreciate your help!!

2

Hi @mec720

Could u share your store link here to check?

3

Yes! It’s www.somewearinbetween.com

4

Have you edit code in your theme.js to customize something? This code in your theme.js file causes the issue

function key(key) {
    if (typeof key !== 'string' || key.split(':').length !== 2) {
      throw new TypeError(
        'Theme Cart: Provided key value is not a string with the format xxx:xxx'
      );
    }
  }
5

I did not edit any code in my theme.js, however, I did recently uninstall the PickEasy app which enabled a local delivery function in my cart. Could this be what is causing the issue?

6

It is still not working. Did you get this issue after installing an app or do something with your theme?

7

I think I got this issue after installing the app.

8

Try to uninstall that app for checking if it solve the issue. If the issue caused by the app then you can contact support of that app so they can fix it for you.

9

Thank you, I uninstalled the app and am still having this issue. I will contact them for support.

just to confirm, you think it’s an issue caused by a change in my theme.liquid or theme.js ? Apologies if these are stupid questions, I am not very familiar with the backend of things. Thank you!

10

If you uninstall app and still get the issue so it is the issue of theme. You can contact theme developer so they can check and solve it for you

11

Hi, Mec720. I am facing this problem right now and I have contacted Shopify support, and still no fix. Can you please let me know if you got the issue fixed ? and if Yes, how was it fixed?

Thank you