Why can't I access my inactive Shopify store?

[kehaly]

Hi there,

hope you all are doing well. I recently created account on shopify, created store. Next day I logged into my store, added the personal and business info. Lastly, I added the payment info and hit save. Suddenly, my store went inactive. So now, if I try to access it directly, it gives error that it is unavailable.

If I login to shopify.com I see list of stores and my store is marked as Inactive. I cannot even access the admin panel. I sent a ticket to support like 3 or 4 days ago (on 5th August). They reply very fast telling me that someone from “Accounts” department will get in touch and I never heard back from them afterwards.

Furthermore, I tried to see live chat option or Phone support. I can’t see it in support. I can only see “Email Us” or “Community” option. I’m running out of ideas.

I really need support regarding this. Any help would be appreciated.

Regards,
Kehaly

[Moira]

Hey @kehaly !

I’ll be happy to help you out with this.

Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

• If you are unable to log in, you can choose the “Continue without logging in” option at the start and continue through the same process.

• You’ll then be prompted to ask about a topic:

• Doing this will present you with links to relevant documentation on our Help Center, but there will also be an option to contact us directly if you require further help:

• Clicking on this button at the bottom will then present you with the different support options available:

If you have any questions please feel free to thread those below.