I just cant get started with shopify cause i cannot be authenticated on the system every time i login. Im told to check email for link and there isnt. The first time it said this i found a link in my mail. Now i cant reuse it - says its invalid, ive already used it once!
Hey, @Phemelo .
Luna here, from Shopify. Sorry to hear you’ve been facing some setbacks with your log-in. Not to worry, we can definitely get this sorted out together!
To gather a little bit more context, is this your first time logging in? Or, are you hoping to reopen an account that you’ve had in the past?
I also recommend that you check your junk/spam folder for the new verification email, as sometimes they can end up there by accident. Otherwise, it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
Warmly,
Yes this is the 1st time i opened an account. Please do access my account if you have to. I checked all mail boxes and theres no authentificstiom link.
Hey there, @Phemelo .
Thanks for getting back to me with that confirmation. Since you don’t have access to the authentication link, it will be best if you go through our Help Center to resolve this issue. Currently, we cannot provide account-specific support in our forums. In this case, we’ll have to access your account in order to work on this for you. We’d be happy to continue assisting you through live chat, email, or callback. Please go through the Help Center to submit a request. Our support team will be more than happy to assist you.
Warmly,