Why can't I edit my theme on Kalles?

Store Design
1

Hi there - I’ve been editing my Shopify theme content with no issues until recently. My customiser still opens and displays the page heirachy on the left hand side - however the main editing section shows up as a blank page with the message “Start your editing journey with Kalles”

Does this mean I need to renew the licence for my theme?

2

You cannot edit theme if you don’t purchase a licence.

3

Hey, [email removed]CF_CBS! Welcome to Shopify Community!

It looks like you’re using a third-party theme. While we’d love to be able to help, we’re not in the best position to do so because the theme isn’t made by us. Since that is the case, your best bet is to reach out to the theme developers. With that said, I recommend going through local troubleshooting steps before contacting the developers to ensure this isn’t a local issue that is caused by your surrounding circumstances. I’ve listed down the troubleshooting you can perform below.

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues.
    If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try the Shopify Mobile app
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

While we’re on the topic, have you considered switching to one of the themes on the Shopify Theme Store? The themes on our theme store are vetted and we can guarantee they meet our standard. They’re specifically designed for our features and they come with long-term support, so you’re unlikely to run into any issues but if you do, you’ll always find a solution. Feel free to consider that option and explore our wide range of themes to find the perfect fit for your business needs.