Why can't I find my store after being charged $348?

Technical Q&A
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Topic summary

Main issue: After a free trial ended, the poster was charged $348 for a yearly subscription but can no longer find or access their store (“Belle Boons’”), believing it may have been deleted.

Requests: Restore the store and associated account access, or provide a full $348 refund.

Details provided: Store name and exact charge amount; no screenshots, billing references, or account identifiers shared.

Tone/claim: Strong frustration and concern about an unauthorized or unjust charge impacting a financially vulnerable customer.

Unanswered questions: Why the store is inaccessible after the charge; whether the account or store data still exists; eligibility and process for refund or restoration.

Status: Unresolved. The poster seeks immediate customer support intervention to locate the store/account or process a refund; no actions or responses documented yet.

Summarized with AI on January 7. AI used: gpt-5.
1

Hi there,

I’m really at a loss for words for your customer service, especially when it concerns money you have helped yourself to from our accounts!

i was charged $348 for a yearly subscription after trial, however, my store seems to be none-existent. How do you take my money and delete my account?

Please give me back my store- it was called Belle Boons’, or kindly give me my hard-earned $348 back.

It’s disheartening for a big company like yours, that I thought I could my trust into and work with to improve my life, to “thieve” from a poor person.

Please assist.