Why can't I log into my ecommerce account even with the correct email and password?

Technical Q&A
1

When I try to log into my Shopify account it does not recognize my email and password.

When I use “forget password” it says there is no account using that email address.

I have gone as far as to copy and paste my email address from the header of an email that Shopify has recently sent me and it still says the email is not associated with an account.

Ironically, I can not find a way to contact Shopify support without having to log in.

My store front is still active.

Any advice appreciated!

Thanks in advance!

Accidentally posted this in the wrong category earlier.

2

Hey, @ConfidentRabbit

I believe your double post is what triggered the spam filter.

I’ve responded to your other post though and have sent you an email so I can help you further.

Talk to you soon!