Why can't I mark an old order as fulfilled on my e-commerce platform?

Payments + Shipping & Fulfilment
1

Dear ladies and gentlemen,

I am having issues with marking an order as fulfilled.

Yes, the order is older than 60 days so I am not able to edit it anymore (which is super stupid - don’t understand this function).

But since the order was fulfilled & also delivered I need to mark it as fulfilled. It was marked as ‘fulfillment in progress’ for over 60 days due to the print providers app. (print on demand)

I just noticed that it still did not switch to delivered / fulfilled even though it has been delivered.

Do you have any suggestions for this issue ?

Best regards :black_heart:

2

Assuming the order is complete, and you just want to clear it, you can do this:

  1. On order details page click More actions

  2. Click Archive

That will close out the order so it’s no longer an “open” order.