I bought the domain for my store directly from shopify, everything is set correctly and i have a Zoho email to use as a sender email. I already configured the DNS part and it all seems correct, also I can send and receive emails with the Zoho email with no problems at all for examples from Gmail and Outlook. The problem is, I am not able to receive the verification from Shopify to confirm i have access to that email and use it as sender email. I click the button a million times and i receive nothing, also i tried the Contact form from my store and nothing is being sent. So basically anything that is sent from shopify does not really get sent. I contacted both Zoho and Shopify, the problem seems from the Shopify end, something is wrong and they’re looking into it but i received no response and i need ir solved or i will problably claim a refund for the domain since i bought it from Shopify.
one of the staff when they checked the logs, this is what they saw; unable to get mx info: failed to get IPs from PTR record: lookup : unrecognized address". But the mx info is set correctly, i checked the Zoho and i copied and pasted exactly the records. I also added others records that Shopify specified to add. The problem is with the MX records or the IP of the A record or something, but it’s definitely Shopify since the email works correctly. Also i did not receive any emails in the spam folder and when i asked Zoho they checked the logs and they received nothing from Shopify in their servers, so its blocked in Shopify.
