Help. I am using the Dawn theme and at my checkout I have a trash can icon to remove items in the cart. However, when I click on the icon to remove an item, the item does not get removed and the page just continues loading. Thanks.
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Hey @Rojan ,
Without being able to see your checkout, itās difficult for me to establish what is happening. Would you mind sharing your website URL with me so I can take a closer look?
Look forward to hearing from you!
Hello here is my url
I am currently having the same exact issue. I have tried it on different platforms and itās the same thing.
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Your store is password protected, would you mind sharing?
I will test your checkout on multiple devices and let you know if the issue persists.
Can you have a look at mine as well, please? Thank you.
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I have disabled password now
I have tested both websites and am too seeing a continuous loading screen. I believe this may be a bug isolated to the Dawn Theme as the issue persists on a fresh unedited copy of the theme.
I will reach out to our internal technical team for guidance on this issue and report back. In the meantime, please clear your browser cache on all devices.
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Thank you, guess is just to wait and see.
Unfortunately Iām having the same exact issue with the Dawn theme. It was working fine before & now tonight itās not allowing any items to be removed from the cart.
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My wife is using the theme on a site sheās building out as well and is having the exact same issue. Spinner when attempting to delete an item from the cart. The site is wellroundedmeals.net.
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Iām on the Dawn theme and a friend is also and we are having the same issue. Customers also canāt increase or decrease the amount of an item either. She spoke to support hours ago and they said they were aware and working on it, but so far no fix.
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@MorgansArtQuest @Rojan @Daboo @LilithsWares @Trinnor
Thank you all for your patience whilst I looked into this. Our developers are now aware of this issue within the Dawn Theme and are working to have it resolved as soon as possible.
In the meantime, the current workaround suggestion is:
- Disable Google Pay or Dynamic Checkouts, and make a quantity change on a product page instead of a cart page.
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I was told about this issue at 4:40 PM EST and that they were āawareā of it. Was told it should be fixed āin a few hours.ā It has been happening since this morning, so over 12 hours now. Frustrating.
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I am also having this problem, looking forward to seeing a fix soon.
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To everyone having the same issue, I have had to put in a quick workaround and create a āclear cartā button that will resolve the issue until the dev team find a solution.
To implement this workaround, youāll need access to the theme code but I promise it is super simple.
1: Edit theme
2: Locate and open main-cart-items.liquid
3: If you have not edited the cart code, enter the following on line 43
Empty cart
4: Save the code
You should see a button styled to your themeās appearance that will empty the whole cart once pressed. A live example can be seen on https://mapelio.com
If anyone has any issues, please get in touch (iain@vumo.co.uk) and Iāll do my best to help you implement this temp fix.
6 Likes
To everyone having the same issue, I have had to put in a quick workaround and create a āclear cartā button that will resolve the issue until the dev team find a solution.
To implement this workaround, youāll need access to the theme code but I promise it is super simple.
1: Edit theme
2: Locate and open main-cart-items.liquid
3: If you have not edited the cart code, enter the following on line 43
<a href="/cart/clear" class="btn button" style="margin-bottom:10px;">Empty cart</a>
4: Save the code
You should see a button styled to your themeās appearance that will empty the whole cart once pressed. A live example can be seen on https://mapelio.com
If anyone has any issues, please get in touch (iain@vumo.co.uk) and Iāll do my best to help you implement this temp fix.
5 Likes
Moira, my site has not had Dynamic Checkout or Google Pay enabled prior to this issue. So that āworkaroundā is not working for me as I cannot disable something that is already disabled.
The customer can obviously increase the quantity from the product page, but they are unable to decrease it. Since they cannot delete a single item, the only thing I can offer them right now if they want less than they originally planned is to clear their cart and start over, thanks to @VUMODigital 's Empty Cart workaround.
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I really wish there was some type of update from the dev team, as this has been going on since yesterday with no proper fix.
I canāt open my shop until this is fixed as Iām listing a highly popular item. I donāt want people to miss their chance to get one if they added something else to their cart & canāt remove it, allowing someone else to purchase it while they are trying to figure out why their cart isnāt working.
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Same issue with me. And I have also had the issue that shoppers could not progress from the cart. I did fix this by disabling Google Pay. Always worked before though