I’m unable to see the shopify discounted rate. I was getting a discounted rate from shopify on every order.
Topic summary
Loss of previously visible Shopify shipping label discounts. The poster reports they can no longer see the Shopify discounted rate, which they used to receive on every order.
Context and significance:
- This represents a change from prior behavior, suggesting a potential shift in eligibility, settings, or display of rates. No time frame, carrier, or plan details are provided.
Current status:
- No solutions or confirmations yet. The issue remains open and unresolved.
Key unanswered questions:
- When did the change start and is it consistent across all orders?
- Is this about Shopify Shipping label purchase pricing or carrier-calculated checkout rates?
- Any recent changes to plan, location, carriers/services used, or shipping settings?
- Are order weights/dimensions or package types different from before?
- Were negotiated carrier rates involved versus Shopify’s own discounted rates?
Evidence/attachments:
- No screenshots, videos, or logs provided.