Hey, I’m having an issue. In the customiser, the discounts and the sale label appears, but on the actual site, it doesn’t. Any ideas where do I search?
Thanks in advance.
Topic summary
A user reports that sale labels and discounted prices appear correctly in the Dawn theme’s customization preview but fail to display on the live storefront.
Key Details:
- The issue is confirmed with a screenshot showing the discrepancy between preview and live site
- The product does have a discounted price applied
- Store URL and password have been shared with community helpers for troubleshooting
Current Status:
- Multiple community members have offered assistance and requested access to investigate
- At least one other user reports experiencing the identical problem
- No solution has been identified yet; the discussion remains open and unresolved
1 Like
Hi there,
Is the product on a discounted price? Can you share your website link?
Yes, the price is discounted. I’ll DM you the link
Sorry you are facing this issue, it would be my pleasure to help you.
Welcome to the Shopify community! 
Thanks for your good question.
Please share your site URL,
I will check out the issue and provide you a solution here.
Hello @baltushka
Please share your store URL and password(If it is password protected).
So that I can check and suggest you a solution.
Thank you
https://succy38.myshopify.com/
password is choffe
Any luck getting it fixed? I have the exact same problem.