Hi everyone, since few days ago, I’m not able to track the country of the visitors from my website. I contacted the shopify chat support, and they told me to add the cookies on my website, but it didn’t resolve the problem. I added a review app on my website, but I don’t think that iss the reason of my problem. Maybe it’s because of the new consent mode from Google ?
Is anyone experiencing the same problem?
I have attached a screenshot where you can see that the most of my traffic is not tracked by Google
Thank you
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Hi, @damien68 !
Thanks for reaching out. Can you confirm whether the issue is within your Shopify analytics or in Google? If your Google analytics aren’t showing up correctly, I recommend contacting them directly via the Google & YouTube “Get Support” option in the channel:
Please let me know if you have any other questions!
Hi Greta, thank you for your support here. No unfortunately it’s with the shopify analytics overview that I can’t see the country.
Thank you for confirming, @damien68 !
I recommend contacting our team again through the Help Center and let us know that adding cookies didn’t fix the issue. We can investigate this further for you!
