My customers can’t check out and it’s been two weeks! Help!
Hi MayaLifton12,
What is the URL domain name of your online store?
Perhaps I can offer you free of cost expert assistance. My name is Kevin and I’m a Shopify approved partner. Over the last five years it’s been my pleasure to help no less than several hundred Shopify store owners solve problems.
Finally, it’s most appropriate to click the link underneath my name to send me [private response] rather than publish details on this community page. The entire world will get to read details about your business when sharing information on this community forum.
Best Regards,
Kevin James
Certified Front-end Development & eCommerce Payments Expert
KJ ProWeb
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Hi, @Mayalifton12 .
Thanks for reaching out!
I understand the issue of your customers not being able to checkout is not ideal. Rest assured, I’ll do my best to provide resources or point you in the right direction to receive assistance.
To get a bit more context, could you share if there is an error message populating at checkout? Could you also advise if this is affecting all customers or several customers? I’d like to have a better idea of the issue in order to help you out.
Lastly, since this issue is affecting customers from checking out, you can also reach out to our Live Support for a faster response time. I recommend contacting our support via live chat so they can try and replicate the issue and take a closer look at how your payment section is set up.
Let us know if you have any further questions or need help accessing our Help Center.
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