Why did my ecommerce website disappear and how can I retrieve it?

Hello,

My shopify website has disappeared?! Why is this and how can I get it back? Thanks :blush:

Hey @Houseofbows18 !

Thanks for posting here in the Shopify Community.

I am sorry to hear your website has disappeared, however I am more than happy to help you look into it. When you try to visit your website, can you tell me what you see? A screenshot is always helpful too.

As well as that, are you able to access your admin at all? If so, it may be just a caching issue with your online store, Iโ€™d suggest clearing the cache and cookies as shown here. I might also propose trying this in another browser to see if we can narrow down where the problem might be coming from. If it works in another browser, itโ€™s likely itโ€™s just a cache issue. Let me know how that goes!

In the meantime, I would love to hear more about you and your business if you have time! What kind of products or services will you be offering?