We didn’t do anything illegal or violating any policy. We haven’t even made any sales yet, I don’t think there is any customer complaints either. The store is a property of my company. How it can be made inactive without any notice and communication?
We just sent out some product samples to the promoters and now the only thing we can do is waiting. I’ve tried various ways to contact and finally someone contacted via email on 5th of June saying my issue was escalated to account team and they would contact me in 24-72 hours. Any now it is more than one week.
That is definitely a frustrating situation. Is it possible we sent notification of the closure to your email but it landed in junk? We typically do not action any account closures or suspensions without contacting the account owner.
Unfortunately, there is no way to know forsure why the store was made inactive, as these situations are handled directly by our escalated accounts team. That being said, the response time you were given was incorrect. As they currently have a large queue the response time is generally 3-5 business days.
If 5 business days has passed since the escalation, please reach out to us via live chat the following business day. Our escalated teams do not work weekends, thus, our advisors will not have any new information.
I apologize I could not offer more context, and wish you the best of luck getting this resolved!