I bought a prebuilt store and did everything and then as soon as i put my ein number in and disconnected my old store, then that new store spirit fitness just disappeared. Not sure why?
Hey @Jeniwilson .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful. Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. It would be best to reach out to our live support to have a further look into the account specifics.
You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you are successfully logged in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the option to Get Support and speak directly with a Support Advisor about the situation.
Let me know if you have any questions.