I added and changed my card on my free trial before my 3 days were over, but now the store has been moved to inactive. Does anyone know why? I have tried to reach out via chat, but thats not an option. Please assist…
Hey @Bdmims2 ,
The best course of action in this situation is for us to access your account and investigate why it has become inactive. We’re unable to provide account-specific support via the Shopify Community at this time, so we can assist you when you contact our support team and speak to them via live chat, email, or callback.
You may visit our support page at https://bit.ly/3cJkx8V and log in to your account to create a support request. After visiting the link and logging in, you’ll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You’ll then see the option to create a support ticket on the next page.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!