Why was I labeled as inactive? when my credit card details decline. It was just a mistake and they made my store inactive for no reason!
Hi @TubeTwins ,
Thank you for reaching out to the Community. I’m happy to provide some assistance with your shop, as I can completely understand the impact.
With this kind of issue, it’s recommended to Contact Support directly to be in touch with our advisor team. This will allow us to investigate further and provide the best steps to help getting the issue resolved as quickly as possible.
While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.
Please visit our Contact Page and log in to your account to create a support request.
As this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic.