Just received an email from Shopify that my monthly billing payment has failed. Have you guys changed something in your system? I used the same card for years and it worked fine, suddenly it doesn’t so it isn’t the card itself or the bank or whatever … it’s probably you (Shopify). Any chance for this to be sorted out?
Any other guys in the same crappy situation?
Hi, @MLP !
If you’ve had a credit card from or a debit card co-branded with Mastercard, Visa, or American Express, these are still acceptable payment methods for your Shopify bills.
Our team is happy to take a look into the account to find out what happened with the bill payment. If you haven’t already, please get in touch via the Shopify Help Center, as this will allow us to securely view the billing attempt(s) and any messages regarding the failed payment.