Why Did Shop Pay Shank Me For $96.94 on Customer Order Cancellation?

Shopify Discussion
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I have no clue which label to use here: Shop Pay

I had a customer purchase an item for $1,637.99.

The customer cancelled the order within a few hours. The order was not processed or fulfilled. The customer contacted Shop Pay and told them of the cancellation.

Shop Pay deposited $1,541.05 and then immediately (within minutes) withdrew $1,637.99.

Why did Shop Pay withdraw an extra $96.94 extra?

Maybe someone here can answer the “why” and tell me how to get my $96.94 returned because SHOP PAY HAS NOT RESPONDED TO MY EMAIL I SENT DAYS AGO AND THERE IS NO LISTED PHONE NUMBER!!!

I contacted Affirm. Got an actual person. Actual person says I must email Shop Pay as they are the one handling deposits and withdrawals … And of course, actual person has no phone number for Shop Pay. Only an email.

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You still have to pay Shop Pay payment processing fee even if the order is cancelled. I know it really stinks but it is a Shopify policy. I think it was changed from 2020. This has been discussed in the forum numerous times before.

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