Just created this account to try and find out why I have a $402.99 charge pending on my credit card. I don’t have a store or any trials and have not found a way to search the charge number on my credit card statement to see what the charge is for. I haven’t found a way to contact Shopify support about this issue as I don’t have a store or subscription.
Hi @njollerich
If you are seeing unknown charges on your credit card you will want to report those charges to your bank right away. Regardless of the source of the charges, if they are not payments you authorized this could mean that your banking information has been compromised.
If the card is connected to Shopify then this will also flag the merchant account using this card for a review.
I, too, have a mystery $402.99 charge and just created this account to inquire about it. Same situation; no shopify store, no trials, no connection to shopify whatsoever. I tried disputing the charge on my card’s app, and it said that a “$402.99 credit has been posted from the merchant, does this satisfy your dispute?” Well yes, but I didn’t see the credit actually post until today. I’m assuming we got caught in some glitch that shopify quickly noticed then rectified?