Why do product variants show as sold out despite being in stock?

Shopify Discussion

Topic summary

Multiple users are experiencing an issue where product variants incorrectly display as “Sold out” on product pages, even though inventory is available. This affects all products with variants.

Key Details:

  • The problem persists across different third-party apps (Avis PlusOptions and Multivendor Marketplace were mentioned)
  • Disabling the third-party apps does not resolve the issue
  • One app developer suggests the root cause may be custom logic within the Dawn theme itself
  • This appears to be a recurring problem for Dawn theme users

Current Status:

  • No solution has been identified yet
  • One responder offered to help debug if given store collaborator access
  • The discussion remains open with users seeking answers about the cause and potential fixes
Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

When I choose a variant on a product page it initially shows as “Sold out” despite being in stock and has inventory. This is the same for all products that have variants.

I was using a third party app- Avis PlusOptions, but even once I disabled this app the problem still arises.

Has anyone found a solution to this as I see it was a problem for many using the Dawn

2

Hello @saratwosugars

Sharing store collaborator access would assist our team in debugging and providing a solution. Your cooperation is appreciated in advance.

3

I have encountered the same issue. Have you found a solution? Can you tell me what caused it?

1 Like
4

I encounter the same issue when I choose a variant on a product page, it also initially shows as “Sold out” despite being in stock and having inventory.

I’m using a third party app- Multivendor Marketplace, but they’re saying the issue is appears to be caused by custom logic implemented within the Dawn theme.

Has anyone found a solution to this?