Good Morning. Please anytime a customer tries checking out from my store, the message she gets is there is an error processing your payment. Try another payment method.
We try but still dont get any good result. What could be the problem
Hi there @aagyeman1 !
Could you let me know the payment gateway in question that your customer is having issues with?
Would you have previously been able to process payments with this gateway okay?
Any screenshots you can share of what you see when trying to complete a checkout would help us to understand the situation and help out.
I look forward to checking this out with you!
No I just started using Shopify and I’m getting these response.
below is a screenshot.
I am currently using PayStack.
Hi again, @aagyeman1 !
Thanks for getting back to me here with that info and that screenshot!
I’d check out our troubleshooting steps for third-party gateway integrations here, such as ensuring the account info or number is correct.
Would you have gotten in touch with Paystack support yet to see if they have any advice to share on their gateway integration?
If you have any info from them on what you’d need to do in terms of setting up this third-party gateway in your Shopify admin feel free to share it with us here so we can check it out with you.
I look forward to checking this out with you!