Why does clicking checkout return me to the shopping cart?

Technical Q&A

Topic summary

Checkout button loops back to the cart, preventing checkout on a specific Shopify store.

  • Support could not reproduce the issue and asked for browser/device details. The reporter confirmed it occurred on Windows 10 across Edge, Chrome, and Firefox, while colleagues didn’t see it, suggesting it might be device- or session-specific.

  • A video demonstrating the loop was shared (link provided), which is central evidence of the behavior.

  • Additional tests showed inconsistent results: the issue appeared on an office PC with the same user, disappeared when using a newly registered user, and then also disappeared for the original user. Later, the problem was gone on the home PC as well. Root cause remained unclear.

  • Another participant reported having the same problem and said removing browser cache and cookies for the store made it disappear (without asserting causation).

  • A new participant asked if a solution was found, indicating the issue may persist for some.

Status: Resolved for the original reporter; no confirmed root cause. Potential workaround: clear cache/cookies. Discussion remains open.

Summarized with AI on February 10. AI used: gpt-5.
1

Hi,

I have a problem here. After I chick the Checkout button in shopping cart, the system bring me back to shopping cart. So it always loop there and I cannot checkout at all. The shop is chiaus-sg.myshopify.com

Thanks in advance for any help!

Regards,

Alex

2

Hi, @alexluk

Elle here from Shopify!

Thanks for providing your URL. When I attempted to recreate this issue, I was unable to.

Were you able to get this problem resolved?

If not, please let me know what browser / device you are using so I can help you troubleshoot further.

Cheers,

Elle

3

Hi Elle,

Thanks for your reply!

I just tried all three browsers, Microsoft Edge, Chrome and Firefox. I have the same issue on all of them.

I am using an ASUS laptop running Windows 10.

I did heard my colleagues testing the system without reporting this issue. It may be only on my PC. However, I worry it will also happen in selected customer PC too.

Regards,

Alex

4

Hi Elle,

I recorded the video that show the issue here.

https://reccloud.com/u/p9r57a4

Regards,

Alex

5

Some testing from my end:

  1. I try using the office PC with my login. Problem still exist.

  2. I try registering a new user on the office PC. No problem.

  3. I login back to my own user, no problem!

I will try again tonight using my home PC and my user id (where problem originally started). Will update again.

Regards,

Alex

6

Hi Elle,

The problem is gone even at my home PC! Not sure what was wrong?

Will you suggest me anything to check further? Or shall I just close the case first until it happen again?

Regards,

Alex

7

I had the same problem.

  • I removed the browser cache and cookies for the store and the problem disappeared. (I don’t claim cause and effect)
8

I have same problem did you solve the problem ?