Why does clicking checkout return me to the shopping cart?

Technical Q&A
1

Hi,

I have a problem here. After I chick the Checkout button in shopping cart, the system bring me back to shopping cart. So it always loop there and I cannot checkout at all. The shop is chiaus-sg.myshopify.com

Thanks in advance for any help!

Regards,

Alex

2

Hi, @alexluk

Elle here from Shopify!

Thanks for providing your URL. When I attempted to recreate this issue, I was unable to.

Were you able to get this problem resolved?

If not, please let me know what browser / device you are using so I can help you troubleshoot further.

Cheers,

Elle

3

Hi Elle,

Thanks for your reply!

I just tried all three browsers, Microsoft Edge, Chrome and Firefox. I have the same issue on all of them.

I am using an ASUS laptop running Windows 10.

I did heard my colleagues testing the system without reporting this issue. It may be only on my PC. However, I worry it will also happen in selected customer PC too.

Regards,

Alex

4

Hi Elle,

I recorded the video that show the issue here.

https://reccloud.com/u/p9r57a4

Regards,

Alex

5

Some testing from my end:

  1. I try using the office PC with my login. Problem still exist.

  2. I try registering a new user on the office PC. No problem.

  3. I login back to my own user, no problem!

I will try again tonight using my home PC and my user id (where problem originally started). Will update again.

Regards,

Alex

6

Hi Elle,

The problem is gone even at my home PC! Not sure what was wrong?

Will you suggest me anything to check further? Or shall I just close the case first until it happen again?

Regards,

Alex

7

I had the same problem.

  • I removed the browser cache and cookies for the store and the problem disappeared. (I don’t claim cause and effect)
8

I have same problem did you solve the problem ?