After only 24 hours of google ads, my account got suspended. This is similar to my last Shopify store. I am not understanding the problem. Can someone verify my website and tell me if maybe I am missing something?
Message from google
Why is my account suspended for unacceptable business practices?
info
Your appeal filed on Jun 20, 2022, is being reviewed. You can expect a response within 5 business days, though sometimes it can take a bit longer.
Add more details
Unacceptable business practices include but are not limited to the examples listed below.
Scamming users by concealing or misstating information about the advertiser’s business, product, or service
Examples:
Impersonating brands or businesses by referencing or modifying the brand content in the ads, URL, destinations or misrepresenting yourself as the brand or business in user interactions
Enticing users to part with money or information through a fictitious business that lacks the qualifications or capacity to provide the advertised products or services
False advertising of services that could endanger a user’s health, life, or safety. Pretending to provide critical services that result in a delay to the user receiving treatment or medical help
Directing content about politics, social issues, or matters of public concern to users in a country other than your own, if you misrepresent or conceal your country of origin or other material details about yourself
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Ad destinations that use “phishing” techniques to gather user information
Suspensions are against the merchant, not the store. So if you have been suspended for another website, and you have now a new website and tried to setup Google Merchant Center. Then Google sees this as circumventing policy violation. Which is a more serious issue.
To resolve the issue, you must setup and resolve the original website.
Generally Google expects 1 business = 1 website / 1 address
Greetings, thanks for posting to the Community Forum!
It sounds like you are using the same Google account for your new store as your previous store. As @EmmanuelFlossie mentioned, Google is not suspending the store, but the merchant account within Google.
Viewing your current store, it appears you are dropshipping. Is this correct? If so, and your previous store was dropshipping, one common factor is adding “Custom” products to the Google channel that are in fact not custom. However, it’s not possible to know the exact issue as this would be within Google directly.
I suggest reaching out to jejepetstore.comGoogle Support directly for this, as this is not something controlled by Shopify.
In the meantime, I recommend marketing your current store in other ways to maintain traffic. A great option is Facebook Ads. If you aren’t familiar with creating Facebook ads and how to create a target audience, I recommend checking out Shopify’s free course on Facebook Ads for Beginners.
Lastly, I wanted to provide a bit of feedback to help with your store. It looks great! However, I would recommend creating a custom logo. This will add additional branding to your store which translates to a sense of trust with the customer. A great free option is canva.com which allows you to create beautiful professional logos with a few clicks!
I hope that helps, best of luck resolving the situation with Google!