Hi everyone, my name’s Fadi and my question is a two-parter.
Store Link: https://smokebox-eg.com/
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I enabled Local Pick Up in my store, which should have zero shipping cost. However, every time someone orders something using this payment method, they end up incurring shipping cost and I have to reimburse them. It’s an inconvenience especially when it over-inflates my sales numbers.
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Can someone please advise me on why the shipping screen shows up before the payment option by default? The checkout screen requires people to enter a full address and contact info so they can proceed to the payment options and then select the local pickup option… Which makes their address info arbitrary…
Important notes:
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My store has been live for over 1 year.
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My address doesn’t bring up a verification error.
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I have only one shipping profile with all my products on it.
Thank you so much for taking the time to read this!
Hi there @Fadio93 . I’m happy to help you with your questions!
Can you walk me through the steps you’ve taken to set up local pick up? Did you follow this guide here? Or have you set up a “local pickup” shipping rate?
I’ve taken a look at the shop you shared and it doesn’t appear this shop has the local pickup feature enabled at the moment. When the local pickup feature is enabled your checkout should appear with the local pickup option before the shipping address is required to be entered. Once the local pickup option is selected, the customer is not asked to enter their address any longer. The shipping address section should only appear if the customer selects Ship. I’ve included a screenshot of what the checkout process should look like below if local pickup is enabled:
You can double check if you have local pickup set up correctly by going to Settings > Shipping and delivery and viewing the Local pickup area. If the location says Offers pickup then it should be enabled correctly. Alternatively, if it says Doesn’t offer pickup that location does not have local pickup enabled.
You can also click the location name to ensure the setting, This location offers local pickup, is selected for all locations where you want to offer local pick up.
The reason that the shipping and pickup area shows up before the payment is to ensure any shipping costs are included in the order total.
Please let me know if you have any other questions about this. I’m happy to help further!
Hi Erin!
Thank you for reaching out. I believe it is set up properly. When I click on an item, it has a sentence mentioned below as follows:
With regards to the shipping settings, it says “Offers Pickup” next to our address:
Please also see:
As you can see, the message mentioning that the address couldn’t be verified is not present, meaning the address is selected correctly.
I’m thinking this might have something to do with the way my shipping rates are set up. What do you think?
Hi @Fadio93 . Thank you for those screenshots!
The local pick up feature does look set up correctly. That being said, there are a few more areas we can check and things we can try. I’ve included some of those steps below. Do you also have any examples of how the local pickup option shows up during your checkout process? I’m having trouble seeing it appear on my end.
Troubleshooting steps:
- Double check that you’ve disabled any pickup apps that were active on your store. You can check this by going to the Apps page in your Shopify Admin.
- Double check that your products are available at your pickup location. You can read more about assigning inventory to locations on this page.
- Double check that your products are set up as physical products. You can check this by ensuring your products have the setting This is a physical product enabled.
If that’s all set up correctly another thing we can try is having you disable and re-enable the setting This location offers pickup. To do this go to Settings > Shipping and delivery. Click your location name under the Local Pickup area. Then uncheck the box that says This location offers pickup and save the changes. Once you’ve done this, simply check the box again and click Save again. If this has worked, when you refresh the checkout it should show Local Pickup as an option on the first page of your checkout process (like in the screenshot shown below).
If it’s still not working after all of that I’d recommend you contact our live support through this page here. They will be able to review your account in more detail and help further. You can even share the link to this forum thread with them so that they can see the troubleshooting we’ve done so far.
To reach a Support Advisor you’ll want to follow these steps:
- Start here.
- Log in to your account.
- Type in keywords for your issue in the search field and click Search.
- You will then notice common questions and help guides related to your issue. Under that you will see the option to Get support. Click Continue.
- Then you will see the options to chat with us, email us, or request a callback.
Don’t hesitate to let me know if you need any help with those steps!
The good old, turn it off and back on worked! I’m now getting the option to pick up from the location before the checkout screen. Thank you so much, Erin 
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