Why does my cart update message say items can't be shipped?

Shopify Discussion
1

Hi im having problems testing out my shipping when ordering a product. A message keeps popping up saying ‘Your cart has been updated and the items you added can’t be shipped to your address. Remove the items to complete your order.’ Ive watched videos on trying to get it to work but im still having troubles

2

Hi @hanstadt ,

Can you please share the URL of your store ?

3

https://montanalux.com/

4

@hanstadt your site is password protected. Can you please share the frontend password ?

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Towtwe

6

@hanstadt yes, it’s not working correctly. To rectify this issue you need to contact any developer. I can also see this issue if you will give me the access of the store.

Thanks

7

ok the password is towtwe

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  • Need backend access not frontend password
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how do i do that

10

Hi @hanstadt

The best thing to do would be to have a look at your store settings. My guess is that one of the items added to the cart does not have ‘requires shipping’ selected, or that there is a discrepancy with the rates that you have set to pull via your shipping carrier/s.

You can contact Shopify live chat support to resolve this: https://ahrefs.com/blog/content-writing/