I’m trying to make changes to my shopify website but whenever I open the editor after 1-2 clicks my cursor changes into grabbing hand icon and then I can’t open any section and make any changes. Kindly provide a solution.
Why does my cursor converts into grabbing hand icon and then I can't make any changes to my website?
Topic summary
Users are experiencing a critical bug in Shopify’s theme editor where the cursor changes to a grabbing hand icon, preventing them from making website edits. The issue typically occurs after 1-2 clicks, causing dropdown arrows to disappear and sections to become unresponsive.
Key findings:
- Initially suspected to affect only Windows 11 users, but confirmed cases also exist on Windows 10
- Workarounds like refreshing, clearing cache, or switching browsers provide only temporary relief (Firefox works for 15-20 minutes before failing)
- The problem has persisted for approximately two weeks
- Windows 10 and Mac systems appear unaffected
Current status:
- Multiple users have contacted Shopify support, but the company has not officially acknowledged it as a bug
- No timeline provided for a fix, suggesting a potentially lengthy wait
- One user reports a variation where double-clicking is now required instead of single-clicking
- A related discussion thread exists in the Shopify community forums
The issue remains unresolved and is significantly impacting users’ ability to update their websites.
3 Likes
Hey,
Could you please share your store URL and password (if applicable) so that I can take a look and provide you with the solution code.
Thanks!
Hey there! That sounds super frustrating! Have you tried refreshing the page or clearing your browser cache? Sometimes, those little glitches can mess things up. If that doesn’t work, you might want to check if there are any updates or try a different browser. Fingers crossed you’ll be back to editing in no time!
I’m also experiencing the same issue. I noticed that it only affects Windows 11 users. After chatting with them a few times, they confirmed that there is an issue specific to Windows 11, and they are working on fixing it. Are you using Windows 11?
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Tried Everything, Checked with multiple browsers but this issue still
persists.
Somehow, Firefox works for 15-20mins and then again the cursor changes to
grabbing hand icon.
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What is your Device Operating System?
Windows 11
Check with windows 10 or mac. Its working. Issue is with only windows 11. I already opened a ticket but still didnt gget a reply.
I’m having the same problem, and it’s been happening for about two weeks now. Like you, my cursor turns into the little grabbing hand, and the dropdown arrows disappear when selected. I can usually make 1–2 changes in the customizer before it stops responding properly, then I have to save and refresh, but even then it stays glitchy. I don’t think it’s related to the operating system, as someone suggested it might be a Windows 11 issue, but I’m on Windows 10. To me, it feels like 100% a Shopify issue.
2 Likes
Hi, I am new here. I am having this problem as well. Very frustrating. I kept thinking I was doing something wrong. It is slowing down my website revamp. Please fix soon.
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im also having this issue and unable to update my site on windows 11. does anyone know how to rectify this?
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Not yet, I’ve reached out to Shopify support but they haven’t admitted its a bug yet.
Same issue being discussed here as well - https://community.shopify.com/c/shopify-design/cursor-bug-in-customizer/td-p/3062120
Me too facing the same issue
1 Like
Is everyone still experiencing this issue? I’ve been in contact with Shopify support and they wont put a timeline on a solution which usually means months of waiting.
Is the issue still occurring for you?
Now i am not experiencing grab icon. now i have to double click to go inside of any sections settings. single click won’t work. i habe to double click
Yes. I can’t use my laptop that has Windows 11, but its absolutely fine on Windows 10