Each month, Shopify charges my bank account a varying amount. We are charged shopify fees for each transaction. Therefore, I don’t know what the monthly charges are for. Here’s an example of the description appearing in my bank register for March '21 >> SHOPIFY * 103867582 ELK GROVE VIL IL 21075 CD3397 -$133.32
Any idea what this charge is for would be greatly appreciated. Thank you.
Hey @RLowder !
This is Finley from the Social Care team at Shopify. Thanks for reaching out.
You will be able to find your Shopify invoices from your Shopify Admin > Settings > Billing > Bills:
You should be able to find the invoice for $133.32 and see the breakdown of these charges. You can also check out this guide to see what kind of charges you can expect to see on your Shopify invoices. For example, you will always be charged for your subscription fee. However, this month you may have added a third-party app or purchased additional shipping labels.
If you can’t find a matching invoice or have any issues with the charges, we can access your account to take a look at the charges with you.
While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Let me know if you have any other questions I can answer for you here!
Cheers,
I am trying to figure it out too