Just created my store and its saying Inactive and goes to error page when trying to go to the store
Hey, @DyamondHairLLC ! Welcome to Shopify Community!
Have you gone through local troubleshooting to try to fix the error you’re encountering? There’s a possibility that what you’re seeing is only happening locally, specific to the device you’re using or your surrounding circumstances. When this is the case, it can normally be fixed with troubleshooting you can perform on your end. If you haven’t done any troubleshooting steps yet, I recommend doing so, so we can confirm or rule out the possibility of a local issue. You can go through the steps below to see if any of these resolve the problem.
- Clear the cookies and cache of your browser. After this, completely reboot the browser.
- Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
- Ensure the web browser is up to date on the latest version.
- Try another device, such as another computer or mobile phone.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
- Try the Shopify Mobile app
- Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.
If none of the steps above solve the concern, it’s likely that the issue isn’t local and can’t be fixed with local troubleshooting. We’ll need to access your account in order to investigate this issue then. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!