Why does my online store preview mode not updatingto my customzie theme preview mode

Shopify Discussion

Topic summary

A Shopify store owner is experiencing an issue where changes made in the theme editor are saving but not appearing in the online store preview, specifically affecting only the homepage.

Affected Elements:

  • Featured collection
  • Slideshow

Troubleshooting Steps Suggested:

  • Clear browser cache and cookies
  • Test in incognito/private mode
  • Try different browsers or devices
  • Verify the correct theme version is published (not editing a draft)
  • Check if editing the correct homepage template/section
  • Temporarily disable third-party apps that might override changes
  • Perform hard refresh (Ctrl+Shift+R or Cmd+Shift+R)
  • Wait for CDN propagation delays

Current Status:
The issue remains unresolved after attempting basic troubleshooting. The problem is isolated to the homepage only, with other pages updating correctly, suggesting a specific configuration or caching issue rather than a system-wide problem.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I am in shopify theme editor and have saved the changes i have made- however when i preview from the online store its not updating the home page changes

1 Like
2

Hi there @Wildwestsisters Have you done all the basic trouble shooting procedures such as switching browsers, clearing all the cache cookies on your browser, trying a different device, etc.

3

Hi @Wildwestsisters ,

Please check your incognito mode.

4

Hello @Wildwestsisters

If your changes are saved in the Shopify Theme Editor but not showing in the live preview, try these steps:

  1. Clear Cache & Refresh – Try clearing your browser cache or viewing the site in an incognito/private window.
  2. Check Theme Version – Make sure you’re editing the live theme and not a draft version. Go to Online Store > Themes and check if the right theme is published.
  3. Check Sections & Blocks – Some themes have multiple versions of the homepage (like different templates). Ensure you’re editing the correct one.
  4. Disable Third-Party Apps – Some apps may override theme changes. Try disabling them temporarily to see if that resolves the issue.
  5. Try a Hard Refresh – Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to force reload the page.
  6. Check CDN Delays – Sometimes, Shopify’s content delivery network (CDN) takes a few minutes to update. Wait a bit and check again.

If the issue persists, try previewing in another browser or device. Let me know if you need further help!

5

Hello @Dotsquares

still no luck it’s strange its the homepage only that wont update , everything else is fine?

A featured collection

And the slideshow