I recently started 3 new shops and was extremely satisfied with Shopify, until I received my first invoice and found that Shopify charges a 2% fee for EVERY TRANSACTION, just because I am using a third party payment provider (since Shopify Pay is not available in my country). So I am not only paying 3-5% per transaction at the third party, I am also paying 2% to Shopify (for basically doing nothing).
How on earth can Shopify justify this?
This exorbitant fee has now forced me to move my shops to a different platform, so instead of making $25 per shop per month from me for years to come, Shopify will now probably lose me as a customer.
I am interested in seeing the response on this. I was told last week that Shopify doesn’t charge for using third-party payment providers anymore. But I’m not sure if my source was accurate.
When I queried this with Shopify support the response was that they “use the funds for maintenance of the said gateway to ensure successful transaction for orders made on your site”, which just doesn’t make sense at all.
Hi Arman. As I mentioned, I am in South Africa and Shopify Payments is not an option here, so we have no choice but to use third party payment providers. Shopify is basically claiming 2% of my revenue for doing nothing. I really wanted to be a Shopify customer for life, but this is just unacceptable.
My primary payment gateway is Payfast, which most shops use in this country. Their fees are 3-4%, so you can imagine what a tough pill it is to swallow to pay an additional 2% on top of that to Shopify as well. As a matter of interest, Shopify alternatives like Woocommerce charge 0% transactional fees when using third party providers.
I just came across this post due to having the same issue with a third-party payment provider. Another 2% on top from Shopify seems really unacceptable. And I just spent so much time building a cool shop just to find out this. Seriously suggest you soft this. Seems greedy. If not, I will get that you will absolutely not be the fastest growing e-commerce anymore.
It gets worse! Listen to this if the transaction was declined by 3rd party due to issuers bank and it gets captured on Shopify you will get stuck with the 2% fee even though you made $0
I have set payments to manual capture, processing them through a third party. So far, I haven’t encountered the 2% fees. I’m in touch with a Shopify team member to get more insights
Shopify does not care about our complaints, it’s their way of pushing out competing third-party providers. We have the same issue, we were rejected by Shopify payment aka Stripe as we are in the tobacco business.
It’s not only that Shopify is taking a bigger cut of the cake, but they are also on purpose not fixing bugs that affect the third-party providers negatively affecting user experience.
Shopify might be the fastest-growing e-commerce platform at the moment (self proclaimed), but with this kind of practice that journey will likely come to an end.
I ended up moving all 3 my shops to Woocommerce and now instead of earning a minimum of $75 per site per month from me for years to come, Shopify will earn $0 from me in the future. I guess they don’t care about that, but I’m happy to be free of their greedy transaction fees.
With Easy Pie Checkout for Shopify, a 3rd party Stripe powered checkout solution, you only pay Stripe commissions, so you don’t incur any additional Shopify commissions.
To avoid the 2% transaction fee from Shopify, please make sure to set up manual payment capture in Shopify. This means you should only capture payments through your third-party gateway. By doing this, you will only incur the fees from the third-party gateway and not the additional 2% fee from Shopify. If payments are captured on Shopify first, then the third-party gateway will charge twice. So, make sure to capture payments manually through the third party. I hope this helps!
To avoid the 2% transaction fee from Shopify, please make sure to set up manual payment capture in Shopify. This means you should only capture payments through your third-party gateway. By doing this, you will only incur the fees from the third-party gateway and not the additional 2% fee from Shopify. If payments are captured on Shopify first, then the third-party gateway will charge twice. So, make sure to capture payments manually through the third party. I hope this helps!