So I have had an issue with Shopify billing which has caused my account to be frozen. Now I contacted customer support to have this resolved, I was told by customer support this needed to be escalated to the billing team. it has been days now with no communication or email from the billing team. I have contacted customer support at this time to try and have the matter escalated or get an update on numerous occasions. I get the same response, it is in a queue.
It is quite sad to see where this company is today compared to when I started using the website. You would usually get a response or help from support, max. 24 hours after the ticket is open or escalated. these days I have seen people complaining of not getting a response in weeks. I didn’t even know how bad it was, because I haven’t had to contact customer support. It is not feasible to run a business like this as we really on very little margin and a closed shop for weeks could mean a considerable loss in revenue. All am going to say is do better shopify.
And is anyone else experiencing issues with customer support