Why does the domain verification button keep returning a 500 error?

Technical Q&A
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1

Hello,

The verify domain button does not work, constantly returns a 500 error. I have tried on multiple browsers and computers. Something is wrong on your side. None of your support pages help. I need to get my domain verified, please help fix this issue.

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2

Hi @KonkerColors ,

Thank you for reaching out to the Community. I’d be happy to provide some assistance with verifying the shops domain, to ensure this gets resolved.

While you have completed a few troubleshooting steps already, I encourage you to attempt a few more. This will allow us to determine whether or not the issue may be related to a browser error.

The following troubleshooting steps include:

  • Try clearing your Cache and Cookies.
  • Access the shop from an Incognito Tab.
  • Try accessing from the Shopify Mobile App.
  • Make sure your device is Up To Date.
  • Try accessing using a D****ifferent Cellular Network (i.e not connected to wifi).

If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow our advisor team to take a closer look and ensure it’s resolved as quickly as possible.

To contact us, you can:

  • Head over to our Support Page.
  • Log into your shop.
  • Select the topic ‘Starting a store’.
  • Scroll to the bottom of the page to view all available support options.

Please let me know if you have any other questions or concerns.

3

None of these additional steps helped. It’s a 500 error, meaning it’s an issue on the server side (your side). The page to verify domains is not loading from the server.