Why does the Facebook app keep asking to accept cookies?

Shopify Apps
1

Hi! I would very much like to install the FB app and have downloaded it accordingly. After clicking on the app popped up again and again this image, where I should accept the cookies. After each time I press “accept” the page refreshes and I repeat the process continuously. Each time the cookies question pops up again… I am stuck here at this step.
Please help!

Fabio

2

Hey there @FabioRRR ! Thanks for reaching out.

It sounds like it could be a cookies issue, but before we pinpoint what it could be, you’ll want to do these basic trouble shooting steps:

  • Ensure the web browser is up-to-date on the latest version.
  • Clear the cache and cookies (in Chrome, use the “all time” time range).
  • Try on a different web browser’s incognito mode/private window. If you’re using Safari, try using Google Chrome to submit that information.
  • Try another device, such as another computer or a cellphone.

If you are still having any issues with installing the Facebook channel please reach out directly to our support team and they can help you more with this.