Hello! I’m so confused. Can someone please help me explain why my sales reports do not match my payout reports?
My gross sales for December on my sales report says $124,255.05 but my payout report says $85,466.61
Similarly, my sales reports says I had $22,062.74 in returns but my payout report says $8,998.99. This is really messing up my ability to reconcile my accounting. What am I missing?
Thank you!
Hi, @Debushka
As it was clarified by our colleagues @Report-Pundit , probably issue related to the timzones.
You can easily check it with our Mipler: Advanced Reports.
We have a built-in report by payouts and even can clarify what exact orders are included in each payout, I believe it can help you to understand values from your store better.
Also please feel free to contact me via chat in our app or using the Contact Support form.
Have a great day!