Why am I receiving only a quarter of my total sales in payouts?

Shopify Discussion
1

My payout says charges were $204.61, and an adjustment of $146.30. I am only receiving $58.31 out of those charges! What are those adjustments that I am only receiving a quarter of what was sold???

2

Hi, @ZehrBrand

You can view the details of your payouts under Settings > Payments > View Payouts.

Typically, adjustments happen when an order has been refunded, or a chargeback occurs.

To learn more about your payouts, check out our guide here.

If you would like to connect to our 24/7 live support for further assistance, please follow these steps:

  • Log into our Help Center
  • Enter your question in the search bar
  • Scroll to the bottom of the page and select ‘Continue’ under ‘Get Support’
  • Select your preferred support option (live chat, email, web callback, Twitter)

Hope this helps!