Why has my 'Add to Cart' button disappeared on my site?

Shopify Discussion

Topic summary

  • Main issue: The “Add to Cart” button disappeared from a Shopify store. The poster suspected a theme/coding link after exploring advice to adjust the image banner via theme code (theme = the site’s design template), but they did not actually change any code. Urgency due to an imminent sale; asked if Shopify Support could fix it from the backend.

  • Community response: Members requested the store URL and, if applicable, the storefront password (used for password-protected stores) to investigate.

  • Resolution: The original poster later confirmed they contacted Shopify Support directly and the issue was resolved. No technical cause or specific fix was shared.

  • Status: Resolved. No remaining action items or unanswered questions in the thread.

Summarized with AI on January 13. AI used: gpt-5.
1

Hello

I’m in urgent need of support.

Our ‘Add to Cart’ button has disappeared on our shop.
After looking at some Discussions about this subject, it seems to be linked to the theme and coding.
Last night I was trying to work out how to reduce the size of the image banner and followed some advice suggested on the Shopify Community Discussion which was to go themes and adjust the code - I did not adjust the code as I didn’t feel comfortable doing that.
We are going live with a sale this afternoon and I really need the button. Can Shopify Support view from the backend and fix it for me?
I look forward to hearing from you.
Thanks
Ann

1 Like
2

Hey @WJN23

Could you please provide your Store URL and, if applicable, the Password too? Your cooperation is greatly appreciated!

Best Regards,
Moeed

3

Hello There,
Please share your store URL and Password.
So that I will check and let you know the exact solution here.

4

Hello Moeed

I ended up contacting Shopify Support directly and resolved the issue.

Thanks

Ann

5

Hello Zestard Tech

I ended up contacting Shopify Support directly and resolved the issue.

Thanks

Ann