Why has my store been blocked after providing credit card information?

Shopify Discussion
1

I want to know why shopify have blocked my store after i send information about my credit card.

My store is inactive and i cannot have access.

2

Hi @gth

I understand that you are unable to access your store. That is definitely not an ideal situation to be in, so I appreciate the fact that you want to get this resolved so that you can get back to working on your store.

You mentioned credit card information - were you trying to add a payment method to your store right when this happened?

Have you received any emails from us which might give more information on the situation? Our internal teams will usually always communicate by email, so that would be a good place to check first.

In either case, it would be a good idea to reach out to our support team. Here on the Community Forums we have no account access, however if you contact our live support we can authenticate you as the Account Owner and help you find out what might have happened. You can use this link here to speak to us via live chat, email or phone callback.

3

This was indeed a mistake on my part. i’m new on shopify world.
I wanted to enter my company’s information.
I thought that by changing the personal bank card to the company card this would happen automatically, which is not the case.

I was blocked.

4

Hey @gth

Ah OK I understand what you mean.

Thanks for getting back to let me know what happened! Did you manage to reach out to our support team to get this resolved?

Just so you know, you can change some basic information in the Settings > Store Information section of your Shopify Admin. However, if you need other information changed besides your store information or payment method, then you can explain that to our team and they can do their best to help you out with that.

You mentioned you were new to Shopify, that is awesome! You are very welcome here. What kind of products will you be selling? We have an Official YouTube Shopify Tutorial here that is an in-depth guide to getting started, I would highly recommend checking it out!

5

Hello Rick.

Thank you for you reply.

But my store is bloqued, so i dont have access to any parameter.

1 Like
6

Hi @gth

You are very welcome. Yes I understand what you mean, you would only be able to access those settings when your store is available and not locked.

I just wanted to check in with you to see if you managed to contact our support team regarding this issue? As a reminder - you can use this link here to speak to us via live chat, email or phone callback.

You may have also received email correspondence from us with more information, so I would advise checking in on your emails.