Hello,
Approximately four months prior to today’s date - my Shopify account was terminated and I was told my final payout would process on September 21, 2023. My representative informed me that the latest it will take for the funds to reflect in my account would be September 28, 2023. Unfortunately, two days have passed since, and I still have not received any payouts. Additionally, I contacted my bank and they informed me that no payouts are currently pending on their end either.
I contacted the risk team regarding this issue, and while they have been great during this process, they provided me with a generic response that provides zero detail as to whether or not the payout has actually been processed. I have exceeded the 120 day holding period, and I would just like help receiving my funds, so I may continue with my other business endeavors. Thank you.