hello ,
its nice to do do application for connect a instagram shop , but problem is that when you want connect , he tell that prorietary of this , its shopify … no way for connect our intagram to shopify … any solution ? thanks
Hi, @Curse !
This is Rae from Shopify. Thank you for reaching out about connecting your Instagram account, and welcome to the Community.
Can you please tell me a bit more about the problem you encountered while trying to connect Instagram to your Shopify store? Did you see a specific error message?
In the meantime, there’s definitely some troubleshooting that we can work through to try and get your account connected. As a starting point, we’ll need to ensure that your business is based in a country that’s supported by Instagram. These countries are outlined here.
If you’re located in a supported country, then your business also needs to meet these requirements:
- You’re on the Basic Shopify plan or higher, and you have an online store
- You have removed the password page from your online store
- You’ve set up a Facebook Shop without any age or country restrictions that is already approved by Facebook
- You’re using an Instagram business profile that is connected to your Facebook catalog
- Your store follows Facebook’s merchant agreement and commerce policies
- You are selling physical goods that follow Facebook’s commerce policies
- You’re using the most up-to-date version of the Instagram app
More information on these requirements can be found here.
Once you’ve confirmed that your store meets the above guidelines, make sure to follow these steps to try and reconnect your Instagram account to your Shopify admin. If you encounter any issues during this process, or if you receive any error messages, please reply back to me here with more details and I’ll be glad to provide more assistance.
I look forward to hearing back from you!
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Hello ,
here answer
- You’re on the Basic Shopify plan or higher, and you have an online store : YES
- You have removed the password page from your online store : YES
- You’ve set up a Facebook Shop without any age or country restrictions that is already approved by Facebook : YES (Luxembourg )
- You’re using an Instagram business profile that is connected to your Facebook catalog : YES this is ok
- Your store follows Facebook’s merchant agreement and commerce policies : YES
- You are selling physical goods that follow Facebook’s commerce policies : YES
- You’re using the most up-to-date version of the Instagram app : YES
Can you please tell me a bit more about the problem you encountered while trying to connect Instagram to your Shopify store? Did you see a specific error message?
As you can see , its in french but he told me i need be administrator of this … for select this
I try again this :
Once you’ve confirmed that your store meets the above guidelines, make sure to follow these steps to try and reconnect
Sorry but it do the same …
Thanks for your help
Hi, @Curse !
Thank you for getting back to me with these details regarding your account setup.
In the screenshot you provided, it looks like Shopify is the current owner of your Facebook catalog, which is correct. In order to connect both the Facebook Shop channel and the Instagram channel to your Shopify account, Shopify needs to remain as the owner of this catalog. This catalog is what helps create product tags on Instagram, and this set up is only possible when Shopify is the owner of the catalog.
When you connect your Instagram account within your Shopify admin by following these steps, and set up your product catalog based on these guidelines, do you see any errors appear in your Shopify admin? If so, can you please take a screenshot of these errors and send it to me here?
Once I receive these details, I can take a closer look into the issue.
Thanks for your help!
Hello ,
its the same than before here the screen about instagram … he tell to me to check in business manager , and i find same error than before .
where is the problem ? what do you think ?
thanks
Hi, @Curse !
Thanks for following up with those details and including that screenshot. Is this screenshot from within your Instagram account, or from within Facebook?
Either way, can you please check to make sure your Facebook catalog is already connected to your Instagram business profile. To do this, follow these steps:
- Open up the Instagram app on your mobile device and go to your profile.
- Tap the menu in the top right corner and select ‘Settings’.
- Tap ‘Shopping’, and confirm your Facebook account. If you don’t see the ‘Shopping’ option, tap ‘Edit profile’ and check to make sure your Instagram account is connected to your Facebook business page.
- Select the product catalog that matches your .myshopify.com URL.
- Tap ‘Done’.
Once you’ve completed these steps, log back in to your Shopify admin and click on ‘Instagram’ on the lefthand sidebar. If you see any error messages listed within this section, just reply to me here and let me know. Otherwise, if no errors are listed, try following these steps to add a product tag to an Instagram post or story via the Instagram app.
Please keep me posted on how this goes!
Hello,
I am having a similar issue. I have follow the steps above but I do not have the ‘Shopping’ listed after connecting my Facebook Page to my Instagram account.
Hi, @taraye308 !
Thank you for jumping in with these details. I can certainly help look into this further.
It sounds like you may not be seeing the ‘Shopping’ option in your Instagram settings, is that correct? If so, please open up your Instagram app on your mobile device, and follow these steps:
- Visit your business profile.
- Tap ‘Edit profile’.
- Select ‘Page’.
- Check to make sure your Facebook business page is linked to your account here. If it’s not, go ahead and link it now.
Once that’s done, please open up Facebook, head to your business page, and follow these steps:
- Click ‘Settings’.
- Select ‘Instagram’.
- Make sure your business Instagram account is linked here, not your personal account.
Once you complete these steps, are you able to see the ‘Shopping’ option in your Instagram app? Keep me posted!
Hi
Sorry to butt in on this thread but I am having the same issue (shopping is not coming up in my settings menu for my instagram account). I think I’ve checked everything you mentioned above (password enabled is unchecked; facebook and instagram are both business accounts and linked to each other), I have a shop as part of my business facebook page. I’m in Australia and think that this is enabled for us?
I would so appreciate any help could give me.
Many thanks
Jenn
Hi, @jennjjohnston .
There’s no need to apologize - I’m glad you reached out about this! I’d love to help offer more assistance.
Australia is one of Instagram’s eligible markets, so the Instagram sales channel should work in your location, as long as you have the correct settings enabled, and have been approved by Instagram to use this feature.
I do recommend double checking all of the steps shared above to make sure you have completed everything on Facebook’s and Instagram’s end correctly.
If you’ve already done this and you’re still not seeing the ‘Shopping’ option within your Instagram app, please check to see if there’s an update available for the app. You can find this in the App Store if you’re using an iOS device, or in the Google Play store if you’re using an Android device. If an update is available, please update your app now. Once this is complete, check to see if you’re able to access the ‘Shopping’ option within ‘Settings’ on your Instagram app.
I also suggest removing the Instagram app from your device, and re-downloading it, to see if this allows the ‘Shopping’ option to appear.
Let me know how this goes!
Hi,
I was wondering if you could help me connect my instragm business page to my shopify account.
Every time I try to add instragm as a new sales channel it sales that the page was not found.
Please please could you help me 
Hi, @R0siecheeks !
Thanks for reaching out about the troubles you’re having.
At what stage of following these steps to connect your Instagram account does this error appear?
Equally, can you please reply to me here with a screenshot of this error message? When sharing this image, make sure to block out any sensitive information, and just include the error message in your screenshot. Once I have this, I can help look into this situation further.
In the meantime, I recommend working through the information here to ensure your business meets all the requirements of using the Instagram sales channel.
I look forward to hearing back from you!
I am having a similar issue. I have follow the steps above but I do not have the ‘Shopping’ listed after connecting my Facebook Page to my Instagram account.
And even the SHOPPING show on Instagram I got this error ( look picture attached )
Hi, @Zami147 !
Thanks for reaching out.
To confirm, did you connect your Facebook business page to your Instagram account directly in your Instagram app by following these steps?
- Visit your business profile.> 1. Tap*‘Edit profile’.> 1. Select’Page’*.> 1. Check to make sure your Facebook business page is linked to your account here. If it’s not, go ahead and link it now.
If so, please also ensure that your Instagram business account is linked to your Facebook business page. To do this, open up a new browser window, head to Facebook, navigate to your Facebook business page, and follow these steps:
- Click*‘Settings’.> 1. Select’Instagram’*.> 1. Make sure your business Instagram account is linked here, not your personal account.
Once you’ve completed these steps, you’ll be able to add your product catalog directly in your Instagram app by following these steps.
In terms of the error showing on the bottom of your app, can you please confirm that your app is fully up to date? If an update is available for the Instagram app, this will show up in the App Store on your device. Additionally, I also recommend ensuring that your phone is updated and using the newest iOS software version available.
Keep me posted on how this goes!
Hi!
i did all those steps and im still got the same error.
my app and the IOS version in my iphone is uptated as well
please help, Thanks
Hi, @Zami147 !
Thanks for following up with these details.
Since this error is occurring within the Instagram app, I recommend reporting this problem to Instagram directly by following these steps. Additionally, this third-party document also has some tips on how to proceed when an error like this appears on Instagram. I suggest checking that out, and trying some of the outlined steps to see if that helps resolve the error.
In the meantime though, it’s a good idea to try setting up the Instagram sales channel from another device - like a tablet, or another mobile phone. In some cases, issues like this may be tied to the device being used, so establishing this connection via another device can be a great workaround.
If you have any other questions or concerns that I can assist with, please let me know!
Hey Rae!
I’m getting an issue sort of similar except my issue is that my Instagram won’t connect with my Facebook even though the app and Facebook says that it is. The notification on Shopify says
“The connected Business Manager doesn’t own any Instagram accounts. Add your Instagram account to the connected Business Manager…”
However in the Facebook Business settings page, it says that the active Business Manager owns the Instagram page.. any advice?? Thanks!
Hi, @Tmcguire25 and @belsizeactive !
Thank you both for posting about the troubles you’re running into.
Based on the errors you’re receiving, it sounds like your Instagram accounts need to each be linked directly to your respective Facebook Business Manager accounts. With that said, I recommend following Facebook’s steps here to complete this process, and link the accounts together.
In addition to this, it’s important to ensure that each of your Instagram accounts are also linked to your Facebook Business pages. To check this, please login to Facebook, navigate to your business page, and follow these steps:
- Click*‘Settings’.> 1. Select’Instagram’*.> 1. Make sure your business Instagram account is linked here, not your personal account.
This information should get you both on the right track, but if you get stuck, let me know!
Hello I have been having the same issue. I contacted facebook as suggested in shopify and have no answers, so i cannot finish up setting the catalog. I can tag all the shopify products to instagram, but I cannot choose or edit the way the catalog pictures look. I only need to be able to connect instagram and I think I can do the rest.
Here is what is telling me, I have been contacting shopify and facebook and NO answer!
