The check out page on my store doesn’t work, it only keeps refreshing. Two customers have said the same
Hey @Guarazez .
Thanks for reaching out.
Just to gather some additional context, could you share your online store URL so we can take a further look? Also, are you or your customers receiving any specific errors when attempting to navigate to the checkout?
I would suggest attempting to clear the cache on your browser and try to navigate to the checkout once again. If the issue persists, you can attempt to use a separate browser - for example, if you are using Safari, try this action on Google Chrome.
Let me know if that does the trick, looking forward to your response.
Hello,
I cleared the cache and still doesn’t work.
My website is www.guaraxez.com
My customers is the one that made aware of the problem, the cart page only keeps refreshing so when they click checkout it only refresh but doesn’t take them to check out.
I have try several thing like reinstalling the theme, removing new apps and even erasing the google script at checkout,
Hey @Guarazez .
Thanks for the quick response.
I appreciate that you have included your online store URL as that is very helpful! I can confirm with you that the checkout button appearing on the cart page is causing the page to reload instead of navigating to the online store checkout. Since I cannot authenticate you due to the sensitive information that would need to be shared, I am unable to look into the theme’s coding.
In this case, I would suggest reaching out to our live support by logging into your store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the option to Get Support and speak directly with a Support Advisor about the situation.
Let me know if you have any questions.
Do you use Google Tag Manager? This is a known issue right now; please check https://www.shopifystatus.com/
Temporarily backup and remove your gtag.js code, and/or use this fix (only good for some themes): Add this below the part of the cart coding it should resolve the issue :
Cheers.
WhiteWater Web
Hello, it seems like this has been a popular complaint this past day. Did you reach out to the Shopify support team to help sort it out and I hope the current situation is better.